The result came back. Did anyone act on it?
LoopWell tracks clinical follow-up and care transitions through to closure. Every pending result, referral and handoff carries a named owner, a recorded acknowledgment, and an audit trail — so nothing depends on someone remembering.
We are currently selecting a small number of Founding Clinical Partners.
Follow-up fails in the gap between people
Care doesn't break down inside a department. It breaks down in the handoff — when a result returns after the patient has gone home, when a referral is made but never confirmed, when responsibility is assumed rather than assigned.
Pending results
Pathology, labs and imaging that return once the encounter is closed and the clinician has moved on.
Referrals
Sent, but never confirmed as received, scheduled, or completed.
Care transitions
Discharge and cross-department handoffs where ownership silently lapses.
No record
When a miss is reviewed, there's no reliable trace of who knew what, and when.
Ownership, acknowledgment, escalation, evidence
LoopWell sits over the systems you already run. It doesn't replace your EHR — it makes the open items in it accountable.
Assign an owner
Every pending item gets a named person accountable for closing it. Not a queue, not a department — a person.
Require acknowledgment
Ownership is confirmed explicitly. Receipt is recorded, so "I never saw it" stops being the failure mode.
Escalate on time, not on memory
When an item ages past its threshold, it escalates automatically to the next line of responsibility.
Keep the evidence
Every assignment, acknowledgment and escalation is retained as an audit trail your quality team can review.
Founding Clinical Partners
We are selecting a small number of organisations to shape LoopWell in production alongside us. Founding Partners get direct influence over the roadmap and work with us hands-on through implementation.
- Twelve months at no licensing cost
- Implementation run with your team, not handed over
- Direct line to the people building the product
- Preferred Founding Partner pricing thereafter
LoopWell will work directly with your IT team and, for selected Founding Clinical Partners, will absorb the reasonable implementation and integration costs required during the pilot.
Start a conversation
If follow-up closure is something your quality or clinical operations team is actively working on, we'd like 20 minutes to show you what we've built and hear where it breaks in your organisation.
peteri@loopwellhealth.com